Joy Global Works Closely With Customers – Every Day
All P&H brand products are distributed through and supported by the global Joy Global team – your partner for life. With more than 2600 specialists at 30-plus customer support centers worldwide, Joy Global works closely with customers to ensure maximum productivity of equipment, supply critical parts and services, and, most importantly, achieve the lowest cost of production throughout the life cycle of your equipment. Providing support for non-P&H equipment as well, Joy Global offers a comprehensive operations solution, and is the mining industry's most valued partner. Being the closest to customers, Joy Global provides P&H brand equipment with extensive operational knowledge and customer input, contributing to breakthrough solutions and innovative designs of P&H brand equipment and performance enhancements.
Support Throughout the Life Cycle
Through sound Life Cycle Management programs, now employed in mines around the world, equipment availability and performance are maximized while downtime and maintenance costs are minimized. Life Cycle Management programs reduce the risk of uncertainty, make budgeting predictable, and provide assurance of long-lasting performance.
Superior Project Management Skills
From machine assembly and overhauls to relocations and major upgrades, customers rely on Joy Global's superior project management skills. Our direct service teams provide sophisticated support services, including predictive diagnostics that signal the optimal time for equipment service and parts changeouts – to avoid downtime while containing costs. And Joy Global is unmatched in the industry for ensuring the ongoing performance of equipment – as well as other critical aspects of mine operations and safety. The performance of Joy Global teams worldwide allow the entire Joy Global organization to say we're partners for life with our customers. Performance and productivity count over the long haul.
Representing Leading Allied Product Lines
Joy Global organizations also represent and support more than 30 leading allied product lines including, Terex Unit Rig trucks, Hitachi trucks and excavators, to name a few. As the preferred provider of mine solutions and support, our Joy Global teams are delivering an ever-widening range of support to customers worldwide. From loaders, trucks and hydraulic excavators to conveyor and crushing systems, feeder breakers and consumables, Joy Global teams support customers throughout the mine operation and have earned a place as the preferred distributors to the industry.
Most importantly, our Joy Global teams deliver results. Everything we do is aimed at increasing productivity and helping to reduce operating cost. As an example, by understanding and re-aligning one coal mine's strategic approach to preventive maintenance, a Joy Global team helped the mine increase annual productive hours for a walking dragline from 5,200 to 6,000. Through a well-coordinated project management effort, another Joy Global team overhauled a fleet of P&H brand shovels in a major hard rock mining operation, installing the productivity-optimizing P&H brand Centurion Control System on all of the shovels, boosting shovel productivity through 8 percent faster dig cycles and up to 20 percent increased tons-per-hour productivity for some machines.
A fleet of 16 Terex haul units maintained byJoy Global for an Iron Range mine has set records for tons-moved productivity, lowest operating cost and 93 percent availability, resulting in six-figure cost savings for the customer. Higher performance levels and reduced operating cost are the value delivery objectives pursued by Joy Global – your partner for life.
Providing a Broad Range of Services
- Genuine P&H brand parts and used parts options
- 24-hours 7-days-a-week customer service
- Application evaluations
- Climate control systems
- Component repair, exchange and rebuild programs
- Cost per hour/ton contracts
- Consumables including wire rope, GET and seats
- Electrical and mechanical inspections and audits
- Electronic parts manuals
- Electronic training
- Fabrication services
- Field welding services
- GE motors, warranty & repair services
- Gear rebanding
- Handle, boom, shoe, pipe rack, air upgrades
- Lubrication and lighting systems
- Machine overhauls/rebuilds
- Maintenance labor
- Motor, disc brake, crawler drive upgrades
- On-site maintenance and operator training
- OptiDig, Automatic Boom Soft Setdown upgrades
- Parts forecasting services
- Centurion and Payload system upgrades and installations
- Reliability Centered Maintenance
- Scheduled and emergency field service
- Truck beds and wear liners
- Turnkey equipment erections and relocations
- Used parts and machine alternatives